No access to meter room, how do I resolve this?

I am renting a unit in a Strata complex, which has a common metre room to which I don't have access. I moved here in October 2025.

I got a call one day from some company saying they have a work order to fix my faulty meter, and if I can provide access. I told them that I am just the tenant, so I don't have access or any contact details of the building management. I just passed on the details of my real estate agent, and told them to arrange access through them. I didn't hear back after this, so I assumed the job was done.

Yesterday I received an email from my electricity provider, mentioning that they have repeatedly been unable to access the meter due to 'locked premises', and I will be liable for disconnection if access is not provided during the next meter reading.

I called up the electricity company, and they told me that my building actually has smart meters so ordinarily they wouldn't require physical access, but there appears to be a fault with the meter so they need to raise a new work order and I need to provide access. I explained to them that I have no access, but they said they will come back with a date and time for repairs and since the electricity account is in my name, it is up to me to arrange access.

My real estate agent does not respond promptly. And if they aren't ok with the date and time provided by the electricity company, I have to be the middleman, conveying information back and forth. I have already sent an email to my real estate agent, but I'm not sure if or when they'll respond.

This is stressing me out no end. I am not sure how to resolve this. Is there a way for me to obtain the contact details of building management and request them for access directly, instead of going through the real estate agent? In the worst case, if they do end up disconnecting the electricity supply, is moving out my only recourse?