Can Shipt please stop asking me to add a virtual card?

Yesterday I opened up the app after taking a break, so I could start an order I had claimed. As it often does at app startup, a message pops up asking if I want to add a virtual card. I was a bit sloppy and focused on other things, so I tapped “add virtual card”. I figured it would be smarter to just go through the steps, and in doing so, I then got locked out of my account. There was no email to verify the process of verification was underway, and I went from having an order to do to, to having no idea what was happening. Mind you, I’ve lost 85 pounds in the last 7 months, but I am pretty sure my identity hasn’t changed. I got someone at Shipt that I could not understand, and he eventually slowed his speech down… making me feel like he was dumbing things down for me. I went through an identity verification that was emailed to me, and I got back in. Why did this happen, and is anyone else dealing with this?