Service Advisor Communication: Why Most Processes Break Down

Most service departments don’t have a people problem…

They have a communication process problem.

Advisors today are juggling calls, texts, walk-ins, approvals, and updates—all at the same time.

When there’s no clear process, things slip:

- Missed updates

- Delayed approvals

- Frustrated customers

- Lost production

The role of a service advisor is to be the bridge between the customer and the technician—and that only works when communication is clear, consistent, and proactive.

Because when communication breaks down, everything else follows—CSI, retention, and even shop efficiency.

Is your service department running on a real communication process… or just reacting throughout the day?

Read more: https://chriscollinsinc.com/sdr/service-advisor-communication-process/