Strange problem with my account and support

I used to get campaigns every once in a while but even that has stopped. I think I had gotten an irrelevant copy-pasted response for an issue a few years ago but now I get no response whatsoever.

Since creating an account 2.5-3 years ago, I've always had problems with not getting the separate sign-up sample delivered after receiving the confirmation that I would get it in a few weeks. After this happened several times over almost a year, I contacted support. I didn't get a response but an old sample from multiple sample offers ago arrived a few weeks later.

The issue with samples not arriving just continued. After a long while, I contacted support again (more recently) and again there was no response but shortly after, an old sample showed up in my mailbox, but this time it was in a plastic bag from the post office written with "we happened to find this mail in our storage in this damaged condition, we don't know what could have happened". The original plastic mailing bag from Topbox was cut in a neat line right at the place where someone would cut it when they were opening their mail with a sharp tool.

When I logged in I noticed there was an open campaign for something I didn't sign up for (a review in French for a product I likely opted out of). I contacted support again briefly reiterating the problem. Again, no response but they simply changed the campaign requirements to English. That's not what I asked for.

I also realized that I had stopped getting campaigns in general (aside from the weird one that CS randomly activated). It's been close to a year of no campaigns when I used to get one every few months. My reviews are well-done so no problems there.

Something is very wrong and it's not being fixed. Seems like Topbox tells their team or the post office to check their warehouse when I send a message but they don't fix the problem.