Seeking opinions on ECI Spruce

We are currently running a hosted instance of ECI Spruce and are already not very pleased with the software. We have been told by ECI that we cannot update the hosted software anymore and need to switch to Spruce Cloud. Given the shakey nature of the software already we are hesitant to proceed with spruce cloud and don't really trust their sales people. Does anyone have experience with ECI Spruce Cloud and can provide an opinion? Better if you had the hosted version first and then switched to cloud.