Negative experience ordering preconfigured high-end desktop
Will simply lay out the progression here and let you draw your own conclusions.
- 13 April: ordered high-end Millenium preconfigured model, currently priced on their website at $5,905.43; despite apparent veteran's discount, parts and pricing when I ordered were:
| Exterior Color : Black | ||
| I/O Port Placement : I/O Port Bottom | ||
| Processors: AMD Ryzen 9 9950X3D 16-Core (up to 5.7GHz Max Boost) | ||
| Motherboard: MSI PRO X870E-P WiFi | ||
| Memory: Crucial Pro 64GB (2x32GB) DDR5 6000MT/s | ||
| System Cooling: CORSAIR iCUE LINK TITAN 360 RX RGB AIO | ||
| System Fans: Corsair iCUE LINK RX120 RGB | ||
| Graphics Cards: NVIDIA GeForce RTX 5090 FE 32GB | ||
| Operating System: MS Windows 11 Home | ||
| Operating System Drive: Corsair MP600 CORE XT 4TB | ||
| Power Supply: CORSAIR RM1200x SHIFT 80 PLUS GOLD | ||
| The ORIGIN Difference: Unrivaled Quality & Performance | ||
| ORIGIN Maximum Protection Shipping Process: ORIGIN Standard shipping - No Crate | ||
| Warranty and Support: 1 Year Part Replacement with Shipping and Lifetime Labor Included |
| $7,307.67 | |
|---|---|
| Shipping: | |
| Tax: | |
| Discount: | |
| Total: |
The system shipped on 22 April, arrived on 27 April.
Unfortunately, whether UPS violent handling or insufficient packaging, the system arrived inoperably damaged; the heavy graphics card had not been reinforced within the frame, had torn its PCI right off the motherboard and was hanging crookedly. Please see previous post about Origin no longer providing heavy wooden crates for their expensive systems; it's possible I missed that option in shipping configuration, but I definitely used it for my first Origin system some 7 years ago.
no reinforcing frame or supports - predictable outcome
To their credit, Origin issued a return label on the delivery date, after only 20 minutes or so on the phone with their support staff. While repacking and hauling it to a UPS dropoff was some exercise and nuisance, I was optimistic given that initial return experience.
Unfortunately now a week after its confirmed receipt (per UPS tracking) to their website, no repair ticket initiated, and no response today to my request for update.
Will update this post with the final outcome. For any Origin affiliates looking, order was 713044, RMA is 2008954833.
Posted May 5, 2026, 5:24 PM UTC