Three things I got wrong about working with clients remotely.
- Responsiveness builds trust. It does, but only up to a point. After that it just trains them to expect instant replies.
- More updates means fewer surprises. Wrong. More updates without structure just creates noise. One clear update at the right moment beats five check-ins.
- The relationship is about the work. The relationship is about how the work feels to them. Two very different things.
Posted May 5, 2026, 5:26 PM UTC
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