r/legal•
aicialovesu

doordashing is stealing my money. is this lawsuit worthy? LOCATION: US

Advice needed

hey so this has been a long 2 weeks. i did a doubledash order on the 24th and on the 26th they double-charged me for one of the orders on the the double dash. my bank went negative exactly the amount that was on one of my orders. $21.89. okay so i contact my bank first, they tell me i’ll have to speak to doordash so i call doordash. well, the employee in the refund department spoke over me the whole time and denied that that they never double charged me, there was nothing like that happening. so i hand up, call my bank again, and file a dispute. the phone call took 2 hours. i call DoorDash again to complain about the lady in the refund department to a supervisor and the supervisor confirmed that i was actually double-charged and a refund was being processed. he told me it would take 3 business days. okay.

I let 5 days go by, i call again to speak to another supervisor and he confirms again that i was double charged and a refund is still being processed but now it’ll take 5-7 days. Okay, cool. I let 8 days go by, i call AGAIN to speak to another supervisor, they confirm AGAIN that a refund was already being processed but now it takes up to 5-10 days. Okay.
10 days have passed, i call again. I speak to 2 different supervisors. 1 says that the refund is already being processed and it’ll take 10 days, i already tell him it’s going onto 12 days and he says the same thing. “It’ll take 10 days at most, you’ll get it on the 1st or the 3rd”. Alright. I call again after the 3rd and spoke to ANOTHER supervisor and he claims that no refunds were ever processed on my account and that they never doublecharged me.

So i ask to speak to his manager, his manager never calls me. Instead, they email me and tell me the same thing “We never double charged you, but a refund is being processed. Please allow 5-7 business days to get it” So i email back explaining that it’s been 2 weeks and it’s been confirmed by 5 different supervisors and 10 different employees that i’ve spoken to that i WAS doublecharged and that my refund was being processed. We go back and fourth in the email and in the end he said “Okay well, file a dispute with your bank then”

So i’m wondering if the 5 different supervisors i spoke to and the 10 different employees who all said the same thing besides the time frame was lying to me about a refund EVER being processed since no one can give me a straight answer. I already did file a dispute, but after the first supervisor told me that a that a refund was already being processed i went ahead and called my bank to cancel the dispute and let them know that i spoke to the merchant about it since my bank was going to take 90 days to “investigate”.

And again, i placed a doordash order for a grocery store a few days ago, 2 items were not in stock, not substituted. Okay, it said I’ll get a refund for those items. I HAVE YET TO GET MY MONEY BACK AGAIN.

Is this lawsuit worthy? Mind you, i’ve been a dashpass member for 2 years and have spent thousands of dollars on that company. They record all of their phone conversations so they have all of the recordings of the employees and the supervisors all telling me that a refund was already being processed and that they did double charge me. And i went ahead and screenshotted the emails. Btw i plan on going through a firm where you don’t have to pay unless you win, so they take about a 30% cut out of the payout.

Posted May 6, 2026, 11:27 PM UTC

011
Loading comments…