What a mess. Don’t know what to do

I received a letter and was told to expect a phone call this past Monday, but nobody called. My information is incorrect and I can’t fix it online. I was told to make an appointment to see someone, but I had to make the appointment online because they don’t accept walk ins. The website will not allow me to make an appointment.

I am facing termination of my benefits May 9 and have left 14 voicemails this week trying to get this fixed.

If I lose my benefits I will take my own life.