Title: Terrible experience with JioAirFiber installation and support

I booked JioAirFiber on 24 April and completed the payment successfully. The app kept showing “Installation pending” for several days, but no technician visited my location.

The assigned agent barely responded to calls, and customer support gave no proper updates. After making me wait for days, they finally said the connection cannot be provided in my area and cancelled the order.

What I don’t understand is — why accept the booking and payment if the service is not available in the area?

The entire experience was frustrating because there was no communication, no accountability, and no proper support from anyone involved.

Expected much better service from Jio. If anyone knows how to properly escalate this complaint against the handling of this case by the agent and manager, please guide me.