Help! Money deducted on Pixel store but order not placed.

Google has made my life hell. I was ordering the new Pixel 10 and made payment via GooglePay. My money was successfully deducted but the order did not place on the pixel store website.

I immediately raised a support ticket and they said that it was an automatic cancellation and the money will be refunded between 3-14 days. It's going to be about 3 weeks now and my money has still not been refunded.

I checked with the bank and they said that the transaction was successful from their end, even Google pay said money was sent successfully to the merchant. Not sure what to do now.

Bank is saying to file a chargeback but I read a few threads that google blocks your account if you file a chargeback.

An even more frustrating part is that they have stopped replying on the support ticket. Has anyone faced a similar situation, what steps should I take next?