Listing suspended after 3 problem guests in 9 months - first time in 11 years. How did you handle suspension?

Long-time host here, looking for advice and reality-checks from anyone who's been through something similar.

Background: I host a villa in Italy, been on Airbnb since 2015. 91 completed stays, mostly 5-star, no real disputes for the first 9 years. Then in the past 9 months, three guests in a row caused trouble:

• Guest 1 (August 2025): Booked 26 nights, arrived with two undeclared dogs, complained the property wasn't fully fenced (which I'd warned other guests about for years — it's in the booklet). Sent ~30 photos of "problems," cancelled after 1 night.

• Guest 2 (August 2025): Family of 6, asked to extend, then asked for a partial refund of €1,300 for the nights they didn't stay after deciding to leave early - becasue of one mouse turd and some flies on the wall (we're in the countryside: hence more animals and insects than humans.) Discussed via WhatsApp. Eventually Airbnb admin shortened the booking themselves.

• Guest 3 (April 2026): Stayed 1 night of a 6-night booking, sent a message saying — literally — that she'd refrain from leaving a bad review if I gave her a free cancellation and full refund. I called Airbnb support immediately. The agent (named in the chat) confirmed in writing that her photos weren't grounds for a refund and that the review-for-refund offer was a policy violation. Then a few hours later, an admin altered the booking anyway and refunded her.

A week later: listing suspended for 5 days. "Multiple reports."

I escalated to a Senior Case Manager. After a long exchange where I documented all of the above, she basically said: the system triggered the suspension based on the reports, no review of the merits, can only "educate" me on how to relist. The 5-day suspension itself isn't really my issue - it ends Saturday. What I'm actually worried about is what this does to my search ranking long-term, and whether these complaints (especially #3, where they have an internal record contradicting their own action) stay on my file forever.

Questions for the community: Has anyone successfully gotten a complaint annotated or removed from their file after the fact? What worked?

Has anyone been able to get any straight answer from Airbnb about ranking impact after a suspension? Or is it really as opaque as it seems?

The DSA appeal route (for EU hosts) — anyone actually used it? Did it produce a real written decision or was it the same script?

For the review-for-refund threat (guest 3) — Extortion Policy violation in writing — has anyone actually gotten that to stick as a basis for invalidating the complaint?

Anything you wish you'd done differently in the first 48 hours of a suspension?

I'm not looking for "switch to Booking" - I get it, I might. Just trying to figure out if there's any meaningful action left in the Airbnb channel before I write this off as a permanent ranking hit and adjust strategy. Thanks in advance.