Airline Keeps Changing Flight Time Repeatedly – Passenger Rights and Legal Remedies in India

Rohan Gupta, a software consultant based in Pune, booked a flight from Hyderabad to Chennai on IndiGo in early April 2025. What should have been a routine evening departure turned into a near-sleepless ordeal. His flight was rescheduled three times within a span of five hours — first from 11:45 PM to 3:50 AM, then to 5:20 AM, and finally settled at 4:30 AM — each change communicated through a terse automated email with no option to speak to a human being.

The consequences were real. Rohan missed critical morning meetings on Monday, arrived severely sleep-deprived, and subsequently fell ill. Multiple calls to the airline's customer support went unanswered. A complaint raised through the AirSewa portal received a templated response. He felt completely trapped.

He'd already tried to sort things himself — written emails, social media posts, even a basic AirSewa complaint. None of it moved. A colleague referred him to Advocate Sudhir Rao, pointing out that consumer matters involving airline deficiencies require a very specific procedural approach that most general practitioners simply don't know. Once the matter was handled with the correct legal framing — formal legal notice under the Consumer Protection Act, 2019, backed by documented evidence of schedule changes, health impact, and loss of earnings — the airline responded meaningfully within weeks. The matter was resolved with a compensation settlement that Rohan described as genuinely fair, something he hadn't been able to get in months of trying on his own.

You can read about this case in detail at https://sudhirrao.com/airline-repeated-flight-time-change-passenger-rights-legal-r/