Portal not working

I had filled the form a while ago like last month but i forgot i had to pay the fees i just realised that i need to pay the fees which is why when i opned the portal it wont let me login says my email not found even tho i checked my professional email it had mails from them asking for fees now when i try to login for undergrad admission i get this what should i do

https://preview.redd.it/ux5gk3d6qxzg1.png?width=1706&format=png&auto=webp&s=e179636ca874408e15400ffe370ba9b2c3c5d81a