Walthermode is a complete scam.

I genuinely don’t understand how a company can handle customer service this badly.

I ordered a jacket from Walther Mode and literally requested cancellation THE SAME DAY I placed the order on April 30 before it had even shipped. I sent a proper email with my order number asking for immediate cancellation and refund because it hadn’t been dispatched yet.

Then I kept getting automated order/tracking updates, so I replied again: “CANCEL THIS ORDER IMMEDIATELY.”

Then AGAIN: “CANCEL THIS ORDER NOW.”

By May 2nd I was already emailing: “I SAID CANCEL THE ORDER 3 DAYS AGO.”

And guess what they replied with? Basically: “Sorry for the delayed response, we’ve escalated your cancellation request and we’re waiting to see if it has already been dispatched.”

So they literally acknowledged they saw my cancellation request days earlier.

Then the tracking updates KEPT coming.

At that point I’m sitting there thinking are you people actually fucking joking? I cancelled this before shipment and now I’m getting treated like I changed my mind after it shipped.

I kept emailing because nobody was actually solving the issue: “You do realize I am not paying anything if it is shipped and I expect a full refund as I canceled same day as I ordered it.”

Then later: “Are you guys joking? I CANCELD THIS ORDER WAY BEFORE IT SHIPPED I DO NOT WANT THIS I WANT MY FULL REFUND IM NOT PAYING ANY SORT OF SHIPPING COSTS FOR A RETURN. This is genuinely ridiculous Give me my fucking money back.”

And honestly yeah maybe my tone got aggressive eventually, but after over a week of delayed responses while they continue processing and shipping something I repeatedly cancelled, who wouldn’t be pissed off?

Now I’m apparently expected to deal with returns for something I tried cancelling before dispatch because support took forever to respond.

Absolute joke of a customer service experience.