r/firewalla•
goodt2023

Wi-Fi went down this morning, looks like a memory problem on the box, has happened before (also: AP7C stuck "offline" in iOS app only) ticket -- #118271

Figured I would post here that i submitted a ticket this morning with a lot of detail and logs from the firewalla as well as iOS screenshots. Seems like my tickets are just filtered out unless I post. I get an email from someone at firewalla after I post on here saying my ticket has received no responses in like 6-8 days and someone finally looks at it. In the same response I get you should change your email address. I always say why and never really get a response :) So hopefully someone will actually look at my ticket before 6-8 days this time. The bottom line is the all AP7's go offline and no WiFi works and it seems to be memory issues on the Firewalla Gold Pro or some other type of bug. This has happened several times but this time I actually logged into SSH session and got all the logs before they disappeared and captured diagnostic output. Unfortunately, I know of no way to login to the AP7's to capture their diagnostic logs like doing SSH to the Gold Pro. This seems to be a recurring problem and the ticket has the details. Thanks in Advance.

Posted May 10, 2026, 2:18 PM UTC

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