Help locked out of Account over 14-day

It’s been over 14 days since I submitted multiple support tickets and emails to Etsy, and my issue still hasn’t been resolved.

I’m completely locked out of my seller account because the OTP/login verification code is being sent to my old phone number. The problem is Etsy won’t let me update my phone number unless I can log in first — which I obviously can’t do.

This should be a simple fix. There should at least be an option to receive OTP codes through email or another verification method if you no longer have access to your old phone number.

Meanwhile, I have over 10 customer orders waiting to be processed, and customers are understandably upset because I literally cannot access my account to fulfill them. It’s unbelievable that a platform taking a percentage of every sale has customer support this slow and unresponsive.

What makes this even more frustrating is that support replies every 2–3 days saying they’ll help “as soon as possible,” but the verification questions they ask require information only accessible from inside the account I’m locked out of. I’m more than willing to provide government ID, bank deposit information, or other proof of ownership, but instead they keep asking questions that are impossible for me to answer without being able to log in.

You’d think Etsy would want to resolve this quickly since sellers processing orders is how both sellers and Etsy make money. Right now it feels like seller support is basically nonexistent.

Has anyone else dealt with this before or found a way to escalate it?