Very disappointing after-sales service for my standing desk from Greensoul

Just sharing my experience here so others can be aware before buying.
I recently ordered an ergonomic standing desk that promised technician installation within 24–48 hours after delivery. The desk arrived on time, but it has now been more than 6 days and no technician has been assigned despite multiple follow-ups with customer support.

Every time I contacted them, I only got the same response: “We have escalated the issue and I see that a technician has been assigned” but when I ask about sharing the details of that technician, they said we don’t have that as of now. No actual update or resolution. The worst part is that the desk is just sitting unusable because the instruction manual is extremely unclear for someone assembling it for the first time, and they don’t even provide a proper DIY video.

For a premium ergonomic product, I expected much better after-sales support. The entire experience has honestly been frustrating and disappointing.

Just wanted to post this so others consider the customer service aspect as well before purchasing.