Adorebeauty promos

Anyone else having a problem with their promotions not adding to the cart?

I made an order where nothing got added despite being eligible, then I was about to make an order today and was eligible for two of the promos, none got added again and a goodie bag doesn’t even appear either despite the cart being over 130. None of their agents are ever available, I have been trying for two weeks in various ways and they just don’t respond 😬

What’s going on? I am level 3 and it’s not Adore beauty I remember 🥲