r/Oakley•
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Oakley did not honor warranty to military veteran

Purchasing Experience

I purchased Oakley Airdrops from oakleysi.com. (This is the website for first responders/military). About 1 year later, the frames broke. (One of the arms snapped with minimal force). I submitted a warranty claim request. It was very difficult to get anyone to respond.

After several weeks of back-and-forth I finally received a response saying that the warranty did not apply because I did not purchase it through Oakley. (Oakleysi.com is an official Oakley website.)

I then resubmitted the warranty claim. This time it was rejected, but with a 30% discount towards further purchases.

This is not what they promised in their warranty. As a military veteran, I don't expect any more than the average person gets, but I don't expect any less, either.

Posted May 11, 2026, 5:33 AM UTC

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