Had to Email MD of Amazon UK - Absolute Nightmare

Here is the text:

Dear Mr Boumphrey,

I am writing to you as a loyal customer of over many years to seek your help with a distressing situation that standard support has been unable to resolve.

On 1st May 2026, I returned a faulty Alienware desktop (£2,469.00) and a monitor (£309.97), that I had bought to go with it. UPS collected both items, yet the refund remains outstanding despite numerous assurances from your team.

My account has since been restricted, and I am particularly concerned by the following inaccuracies provided by customer service:

• The Alleged Warning: I was informed that I had received a prior warning regarding my account. I have checked my records thoroughly and can confirm that no such warning was ever sent.
• Contradictory Reasons: I was first told the restriction was due to returns policy violations, and later, for an alleged "duplicate account." Neither of these claims is true; I have only ever used this account for purchasing goods - to the very best of my knowledge - and my return history is nonexistent anyway.

I have spoken with over 50 agents over the past ten days without a resolution. I would be very grateful if a member of your executive team could manually review my case, reinstate my account, and ensure the £2,800 is returned to my original payment method.

Thank you very much for your time and help in resolving this matter.

Kind regards,

*then entered contact details*

In short, it's been an absolute disaster. I'm hoping this might finally move things along, otherwise it's the small claims court for me.