What is the biggest challenge recruiters face with current ATS/recruitment software?

We’ve been speaking with HR consultancies and recruitment teams recently, and one common observation is that many recruiters still depend heavily on Excel sheets, WhatsApp follow-ups, and manual candidate tracking even after using ATS platforms.

Some recruiters mentioned:

• candidate follow-up becomes difficult,
• resumes get duplicated,
• recruiter collaboration is messy,
• and tracking multiple client openings becomes time-consuming.

“I’ve been researching recruitment workflows and wanted to understand from recruiters and HR teams here:”

• What problems do you face with current recruitment software?
• Which features actually help in day-to-day hiring?
• What makes teams continue using Excel instead of fully shifting to ATS tools?

Would genuinely love to hear real experiences and pain points from recruiters, staffing agencies, and hiring teams.