Why is the helpline so rude😭🥀

I called the KEA helpline to ask a genuine doubt about offline document verification and the guy spoke like I personally ruined his day 💀

Bro I’m already stressed about ranks, counselling, documents, college selection, future, relatives asking questions every 5 minutes, and now the helpline itself sounds irritated that students are calling.

Like sorry for using the STUDENT helpline as a student 😭

I wasn’t even arguing or anything. I just slipped up and said "clause A1" instead of "clause A" when he asked "are you A or A1?". I apologized immediately too😭 And for the rest of the call he treated me like a dumb shit, intentionally speaking in a condescending tone

Then why even have a helpline 💀

KCET counselling is confusing enough already. Every year rules change, half the information online contradicts itself, and students are expected to magically understand legal-level admission procedures at 18 years old.

At this point Reddit explains KCET better than the actual authorities.