Case administrator- first few weeks

Hi everyone, I recently joined the Probation Service as a Case Administrator (CA) and wanted to ask about other people’s experiences in the role — especially during the first few weeks. At the moment, I honestly have no clue what I’m supposed to be doing yet. I’ve been given a laptop and phone, but both were set up with the wrong email address, so I can’t access or set anything up properly at the moment. I’d really appreciate hearing from anyone who has worked as a CA in the Probation Service: What were your first few weeks like? How long did training and system access take? What kind of tasks did you start with? Any advice for getting through the slow start? Would be great to hear some personal experiences and reassurance that this is normal! Thanks 🙂