Wedding Barat Left Stranded at Midnight. Consumer Court Orders Bus Operator to Pay ₹64,000

What was supposed to be a joyful wedding turned into a nightmare after a hired bus carrying a marriage procession broke down in the middle of the night. A Delhi man had booked the bus for his barat from Delhi to Bulandshahr, but things quickly fell apart. The bus reportedly arrived almost two hours late, took a longer route, and then stopped working around midnight, leaving guests stranded nearly 58 km before the venue.

With wedding rituals waiting and panic setting in, the groom’s side had to arrange another vehicle in the middle of the night. The barat finally reached the venue around 3 AM. The family claimed the entire incident caused huge stress, embarrassment, and chaos during one of the most important moments of their lives.

The transport company tried to defend itself by saying the route was valid and full payment had not been made. But the Consumer Commission rejected those arguments. The court said once the company accepted money and agreed to provide the service, it was responsible for ensuring the journey happened properly. The Commission also pointed out that no proper backup plan was arranged after the breakdown.

Calling weddings emotionally and socially important events, the Commission ruled that consumers deserve compensation not just for financial loss, but also for harassment and mental agony. The bus operator has now been ordered to refund ₹14,000 with interest and pay ₹50,000 compensation to the complainant.

Published by Voxya as an initiative to help consumers in resolving consumer complaints.

Source: https://lawnotify.in/delhi-consumer-commission-orders-transport-operator-to-pay-%e2%82%b964000-after-barat-bus-breaks-down-midway/