Bambu A1 filament load issue / clicking sound after failed print

Hi all,

This is only my third print, and I’ve been having ongoing issues with my Bambu A1.

I came back to find a failed print with filament spaghetti everywhere, no actual print on the bed, and what seemed like a jammed nozzle. The printer was also making a clicking/popping sound.

So far I have tried:

• Removed and cleaned the nozzle
• Same issue afterwards
• Removed/disconnected the AMS lite
• Checked the AMS lite Filament Hub
• I was able to push filament through manually, so there does not seem to be a blockage there
• Turned the front gear/dial by hand and did not hear any unusual noises

When I try to load filament, this is the sound it makes with no filament in the tube yet:

https://reddit.com/link/1tav6an/video/4thkzl611o0h1/player

And this is the sound it makes with filament loaded:

https://reddit.com/link/1tav6an/video/canxgf6u0o0h1/player

Does this sound like an a damaged extruder gear, or something else I should check next?

Any advice would be appreciated. I’m still pretty new to this, so I may be missing something obvious.

https://preview.redd.it/7w0bsbhf1o0h1.png?width=716&format=png&auto=webp&s=9c59a296d742fe8a46c79867ddc924f3cde1688e