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Creative_Tough230

Don't Get Airtel service In Kondapur Hyderabad

Hello,

Airtel is shit in Kondapur, Hyderabad, yes calling it shit because that's how my experience was for the past 5 days thrown between teams to get my issue fixed. To be honest calling it shit is also an understatement, but I can't use words more worse than that.

 

Let me give an entire story for the past 5 days:

 

  1. Day 1 (8th May 2026 - Friday): My wifi goes down at around 12 pm and I get a message stating that there are some technical difficulties in my area and the service will be restored within 4-5 hours. I wait them out and still no service, I make the call to the Customer care number and I was informed to wait for more 4-5 hours and get the message for the same. So I wait out this day.

 

  1. Day 2 (9th May 2026 - Saturday): I wait for couple of hours till afternoon and make a call again to the customer care and they tell me a ticket is raised and the backend team will call me in 1hour, I wait out an other hour and still no response or call from anyone.

 

I decide to go to the store nearby located at Botanical Gardens, Kondapur and get information. Here is where I meet Deepika (probably the store manager), she says the government has cut a majority of wire in my area and the team is working very hard on it and COMMITS the service will be restored by EOD or next day.

 

So I go back home, wait out the evening and still no update, I make some more calls to the customer care and they say "I WILL HELP YOU SIR, WE WILL ESCALATE THIS ON PRIORITY BASIS AND OUR BACKEND TEAM WILL CALL YOU BY 1-4hours AND ISSUE WILL BE RESOVLED WITHIN EOD", and I say "OK". Because at this point it was very evident they still don't have the information on what is going on in ground reality.

 

Note: As of now my communications stick to the store manager in person and the customer care and till now NO TECHNICIAN WAS ASSIGNED TO ME.

 

  1. Day 3 (10th May 2026) -Sunday: I wake up and still i don't see my wifi working, again i make calls to the customer care and hope to get the right information on when things will be fixed. But all i get was "I WILL HELP YOU SIR, WE WILL ESCALATE THIS ON PRIORITY BASIS AND OUR BACKEND TEAM WILL CALL YOU BY 1-4hours AND ISSUE WILL BE RESOVLED WITHIN EOD" again.

 

Again I go to the store and i was told the same promises "EOD sir, EOD sir".

 

Note: Till now i was giving in and accepting the fact that the government might have actually cut the wires pretty bad and i was fine with waiting till weekend EOD.

 

  1. Day 4 (11th May 2026): No wifi yet, had to go to office to work and while there, made a few more calls to the customer care and the same story, they still don't know what is the problem and say the same thing and one guy in the customer care says, you should have got the technician number by now and I say no, which is actually the case.

 

I go visit the airtel store and this time I ask them straight up, what is the status and will it be fixed, if not please remove my service.

 

Deepika here says, give me sometime and shares her number with me and calls someone whose name I am not quite sure of , maybe "Mahinder"..and I wait at the store for 30 mins and now I get a call on my mobile from Anvesh Reddy, a technician who says he will visit my house in 30 mins. He comes up and check the router connections and says "Power is there" , and calls his team Lead KAMESH, this guys says "CONNECT TO THE NOC TEAM". Anvesh proceeds to call the NOC team and they ask for details, like "Service request number and DSL number". Hold on, as expected Anvesh from the great airtel team doesn't have the info. YAYYY!!

 

Now i have to call the customer care from my phone and ask for the Service Request number and pull my bill and search for DSL number, great.

 

Now Anvesh keeps calling NOC team and once connected, NOC team asks him to change the router and check, Anvesh goes down to get the router and asks me to hold the call with NOC team, which I do out of humanity. Now the NOC member asks me some questions thinking Anvesh is still here, for which i say "This is the customer and your engineer has gone down to get the router", he replies "Wait, give the phone to him", I say "He is not here", he says "GIVE IT TO HIMMMM...I DON'T TALK TO CUSTOMERRRSSSSS", (ofc in a very rude voice) and cuts the call. Anvesh comes back up and calls them again, this time the reply is "EYY, WHO IS YOUR TEAM LEADD...EH WHO IS IT, ALWAYS CALLING LIKE THIS" , YES, Airtel internal teams fights within themselves instead of working together to provide a solution.

 

And after some time , they simply say , we can't help it and check with your Team Lead , who is it? it is  Mr.Kamesh.

 

Avnesh shares me his number and says please check with him, Yes now i am having to speak within airtel teams for my issue, I call Kamesh multiple times and it was always "SPEAKING TO SOMEONE ELSE" or "BUSY".

 

NOTE: Mr. Anvesh who tested the power in my cable, left the box open and i had to close it because the yellow optical cable was exposed.

 

I call again to the customer care and tell them this happened, but this time i spoke to one smart guy (comparatively). He said sir, let me raise an other request so you will get a technician assigned, which sounded fine to me and i said Ok to.

 

He raised an other ticket and I got a technician assigned Mr.Manish.

 

I call Manish to check when he will visit on the next day and he says "Sir, Please call me after 9:10 AM in the morning tomorrow, as now it is off work hours". And yes i agree.

 

Day 5 (12th May 2026):

 

I call Manish at 9:15 am, and he asks me which area I am from, I give him the answer and he says "I AM NOT THE TECHNICIAN FOR THIS AREA, YOU WILL GET SOMEONE ELSE", wow, in fact he could have asked me this yesterday in the call and told the same, but no.

 

I call the customer care again and this time it connected to a lady who said "I CAN ONLY SCHEDULE SERVICE FOR TOMORROW AS TODAY NO ONE IS AVAILABLE". I lost hope here and cut it.

 

I called Deepika and inform the same and she says "GIVE ME 10 MINS, I SPOKE TO THE TEAM LEADER AND WILL CALL YOU BACK", i waited for 1.5 hours and did not receive any update.

 

I go back to the store and ask again, now made to wait for 20 mins again and Deepika asks me to contact Kamesh, and I said he never picks up and she says "HE DOESN'T PICKUP OUR CALLS ONLY" (great airtel employ treatment is same within the company as well) and after a long time i was connected to Kamesh through a conference call on one of the store employee phones, and he says to send Anvesh again today.

 

Anvesh visits my home again and changes the router and says it is not working.

 

Back to square one. Now i keep calling Deepika and Kamesh (this guys never picks up the phone) and Deepika says I will ask Kamesh to talk to you. After 1 hour or so, i get a call from Naresh. And he says "I will fix it by today sir, you don't escalate it , i will fix it anyhow by today". I called him thrice after that hoping to get updates, but guess what, he also never picks up.

 

And i call Deepika again and guess what apparently Kamesh won't pick up calls because he had put down his papers 10 days back, WOWW!!, this information was known and i was made to call him those many times

 

 

I am still waiting for my wifi to work at the end of day 5 and will keep this updated.

 

 

Including all the calls made from my end, NOTE: ONLY FROM MY END, NOT FROM THEIRS:

 

  1. Deepika -> 19 calls
  2. Kamesh -> 37 calls
  3. Anvesh Reddy -> 13 calls
  4. Customer care -> 23 calls
  5. Manish -> 5 calls
  6. Naresh -> 6 calls

 

Total calls -> 103 calls.

 

This is the situation of airtel in Kondapur, Hyderabad. Really bad service and really bad customer service.

 

 

Posted May 12, 2026, 2:36 PM UTC

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