Georgia Power Request Delay?

Has anyone else had issues with Georgia Power taking forever to verify documents for a new service request?

I submitted my request to start service on the night of 5/7/2026. I already made the required payment and uploaded all requested documentation (ID, lease, etc.), and the portal even shows everything as completed with check marks.

But I received a notice saying:
“Your request to start service with Georgia Power cannot be completed until all obligations are met. Your request will be voided if obligations are not completed by 5/17/2026.”

I called customer service and one representative said she could see my payment but not my documents, while another said it can take a few business days for everything to process. The portal itself also says notifications may not reflect previously submitted documents, so now I’m confused whether this is just an automatic notice or if something is actually wrong.
I’m moving into my apartment on 5/23 and obviously need the power on by then, so I’m getting really stressed.

Has anyone else experienced this? Did it eventually resolve on its own? How long did verification take for you?