Quest Issue - Locked out of Grizzleheim?

I first played Wizards 101 years ago, and I recently started a new character. I ran into an issue while doing the first quest that introduces Grizzleheim (where you get the shop keepers to agree to trade).

However, when I was speaking to one of the shop keepers in Grizzleheim, I got teleported to an event I was in queue for. Now, when I speak to Baldur Goldpaws in Olde Town again, he only repeats the same dialog about heading to Grizzleheim but I cannot go back to finish the quest.

I did some online digging, and saw that Ambrose gives you a quest to go there when you reach level 20. So, am I locked out of that quest until then or did I glitch it entirely? Thank you in advance for any advice or tips!