Missing Guest Convocation tickets

Is anyone else’s tassel account not showing their two extra guest tickets? I got an email this morning saying they were ready to be shared to my family but I don’t have the tab that says “I’m ready to share my tickets” like the email says I should.

I can see my own ticket and I have a confirmation email that I filled out the RSVP form for them. Their phone number to call isn’t operating and they don’t take messages and I got an automatic reply that they apparently they don’t even monitor the convocation email regularly. So now I have to drive to the campus to try and sort it out today (I’m not local) because I’m working the next few days.

Sorry for my rant but I’m wondering if anyone else is having this issue with their tassel and seeing their tickets?