Customer support is one of the most overlooked feature when choosing exchanges

I think most beginners picking exchanges focus too much on low fees or full trading tools without thinking about support. it’s easy to ignore until you are in urgent situations, like deposits or withdrawals getting stuck.

Having a helpful human agent actually get back to you quickly is a huge deal, especially compared to chatbots or waiting days for replies. I've had luck with the support teams on bydfi that get back to you without making you wait for days. it just seems like something beginners should be paying more attention to before they deposit anything.

what other features do you guys look for when picking exchanges to trade on?