Customer Stories that make you feel good and swell with pride.

I just want to openly share something really cool, or something I find really cool.

Recently I had the chance to work with a new client, on a project, it was an accounts receivable automation, that was a complex build out. But that is not what I want to share, I'll do that later, in a different post.

What I want to share is this, this client worked with another consultant that failed, and claimed that the only way to complete the project was to spend more money on tools and development time. This consultant seemed like one of those people that discovered make and learned how to build automations in a weekend, and has zero real life coding experience, or how to manage a project.

When I spoke the client, he was skeptical. I mean could you blame, he had just been scammed by another person.

So I made this agreement, that we would build it, and he wouldn't have to pay us, unless it worked. He agreed, because what did he have to lose right???

When I shared the agreement with the team, they were fired up, and ready to deliver.

It took my team 3 weeks to create the solution. The logic was complex, testing was brutal, we kept reworking the code, we kept testing live data, and finally we did it. When we unveiled the final the solution, we knew that we above and beyond the original ask, but we wanted to make sure the experience was a positive one.

Now here is the really cool part, I asked the client if we could create a customer story with our build to post on our website. He agreed. We used our call recordings to write the customer story, and we shared it with him, and asked if it would be okay to post once we launched the new website.

We didn't hear back right away, we started to misjudge if the ask was to much. Maybe we should have just asked for a google review instead. A couple weeks went by, we thought we had been ghosted and finally we had a email from the client. Here what he said:

"Sorry for the delay, I broke my collarbone while mountain biking, and have been playing a game of catch up. The story is missing something, please see the attached file."

I opened the file, and it was our client giving us a video review!

What really stuck out in the review wasn't the fact that we solved his problem, but how much he enjoyed the collaboration with the team. I've never been so proud of the team, or the work we have done.

I've never received a video, it was a first, and I'm just swelling with pride!

I just wanted to share, because it was a moment for us, and I think the world should know about it.