"Okay, here's the rundown of what happened with the bank and my **Amazon Pay ICICI Credit Card**:

It all started back in February when I realized I couldn't get the 'Tap and Pay' feature to activate on the card through their iMobile app. I kept getting this specific error message ('Card Eligibility Invalid Response \#7403'), and for months, I was stuck in a loop trying to get it fixed.

**The Struggle**
I opened a service request, and they kept giving me new deadlines. They initially promised a resolution within nine working days, but then they repeatedly postponed it—shifting the date multiple times in March. They blamed unforeseen circumstances, coordination issues, and even the VISA network.

**The Escalation**
I got completely fed up, so I escalated everything. I filed a formal complaint with the National Consumer Forum, and when that still didn't work, I took it all the way to the RBI Ombudsman.

**The Final Answer**
That finally got a real response\! The bank confirmed that the 'Tap and Pay' feature is genuinely broken due to a technical issue on their side.

  * **The bad news:** They said the estimated fix date for the bug is May 31, 2026. So that feature is basically unusable for a while.
  * **The good news:** They confirmed the card is still fully operational for all other purchases.
  * **The compensation:** Because of all the trouble, they apologized and are crediting ₹5,000 as compensation, which should show up in the account within five working days."

So i will suggest do not just sit and wait, file complaint, keep everything documented and raise your voice 🙏


Got 5K compensation after escalation regarding tap and pay feature on Amazon pay ICICI credit card