Anyone else seeing portfolio chart hover values inflated by ~30% compared to actual balance? Documented for 8 days, formal complaint filed.
Long-time Coinbase Canada user here (5+ years, multiple assets, ~1,800 transactions). Over the past week, I've been systematically documenting a bug that I've suspected for months but couldn't pin down until I started taking timestamped screenshots.
**The bug, simply:** When I hover over any historical point on my portfolio chart, the headline value displayed is inflated by approximately 30% compared to my actual portfolio value at that historical moment.
**Concrete example with timestamped screenshots:**
- April 29, 2026 at 15:59 — I captured my actual portfolio value displayed in real time: **3,344.43 CAD**
- April 30, 2026 at 16:00 — hovering over the same point (April 29, 16:00) on the graph: **4,401.03 CAD**
- Discrepancy: **+1,056.60 CAD (+31.6%)**
I've reproduced this on multiple devices (desktop browser, mobile app), at different times, on different chart views (1h, 1d, 1w, 1m). The pattern is consistent: hover values are systematically inflated by ~30%.
**What I've also documented:**
- Headline value during hover doesn't match the sub-totals (Crypto + Cash) shown simultaneously on the same screen
- Variations announced by Coinbase (24h, 1 week) don't match the variations derived from hover values themselves
- The chart curve sometimes shows movement opposite to the numerical values displayed
**The control test (this is interesting):**
My partner has a Coinbase account on her own device. Her account is recent, contains a single asset (Solana, ~$102 CAD), and has minimal transaction history. When she hovers over historical points on her chart, **everything is consistent**. No bug.
This isolates the problem to my account specifically — not the device, not the app version. It seems to affect older, complex accounts with extensive transaction history.
**Coinbase Support's response:**
I opened a case (#26535691) on April 29. After two email exchanges with a representative named Parker, I got what appears to be template responses confirming that:
- Portfolio charts are "derived views" that may diverge from underlying data
- Complex/older accounts are more affected by these visualization issues
- No fix timeline is committed
- My specific account will NOT be individually investigated
I've since filed a formal complaint under Section 10.2 (case #26596232) and notified the Autorité des marchés financiers (AMF) of Quebec, as Coinbase Canada is a Restricted Dealer registered with the CSA/AMF currently in transition to a full Investment Dealer registration.
**Why I'm posting:**
I know this issue has been reported for years (Coinbase's own blog acknowledged similar issues in 2018, and there was a major public incident in December 2021 with inflated prices). But I'm trying to determine:
- **Am I alone?** Or are other long-term users seeing similar discrepancies?
- **Is the ~30% pattern consistent across affected accounts**, or is mine unique?
- **Has anyone successfully gotten Coinbase to fix this on their account?**
If you've experienced anything similar, I'd love to hear about it. Screenshots welcome (with sensitive info redacted, obviously).
**For reference, here's what to test on your own account:**
- Open your portfolio on Coinbase
- Set the view to 1 day or 1 week
- Hover over a point that's at least 24h in the past
- Compare the headline value to what your actual balance was at that time (you'd need to have noted it, or have an old screenshot)
- Also check if the headline value matches the sub-totals (Crypto + Cash) shown on the same screen during hover
Not looking for sympathy or refunds — my actual balance appears intact. Just trying to document a systemic issue and find others who've experienced it.
Thanks for reading.
Posted May 12, 2026, 2:54 PM UTC