Ring cant connect after moving in

https://preview.redd.it/d8564tfa7y0h1.png?width=335&format=png&auto=webp&s=b0f016e528b2ce5f76d6e7d799811edfdafbe2d6

https://preview.redd.it/udt5p25c7y0h1.png?width=1125&format=png&auto=webp&s=6a308721a3db3b15a4a5f5efd2b507d27e667a79

Moved into a new place and the previous tenant said the ring couldnt connect and didnt use it...
Tried to connect for 45 minutes and it wont and I keep getting this error..
Does anybody know how I can fix this?