Hello Trillium!!

We know you’re excited to get started and receive your order! Here’s a quick look at what happens after you place your order so you know exactly what to expect:

1. Provider Review (1-2 days)

Once your order is submitted, an independent licensed provider reviews your intake and determines your eligibility, if approved your prescription is sent to the pharmacy. This usually happens within a day.

2. Sent to Pharmacy (3-5 business days)

After approval, your prescription is sent to the pharmacy for fulfillment. Pharmacies are only open Monday-Friday, so weekends don’t count toward this window.

3. Shipping and Delivery (1-3 days)

Once shipped, most orders arrive within 1-3 days, depending on pharmacy.

Total estimated time: roughly 5-10 business days from order to doorstep. However, sometimes sooner!

If your order has been sitting at “Sent to Pharmacy” for more than 5 business days, reach out and we’ll find out what’s going on!

Thanks for your patience!!!