Received a duplicate box (2nd Tripwire) instead of Strobe Box. Absolutely no response in 10 days from support. What should I do?

So frustrating - my son was very much looking forward to this strobe light build, which was indicated in the email. The look on his face when he saw the box and it showed the tripwire was heartbreaking... I was desperately hoping they had run out of the Strobe box, and packed it in a trip wire box... but no luck.

I have sent about 4 requests through the ChatBot on the website - and absolutely no response in a week and a half. Is the company shutting down? Or is there some other way to get them to respond?