Remembering why I left CapitalOne years ago.

Posted this in the C1 thread but in case others have experience here.

I received a pre-approval for Venture X a couple weeks ago and decided to go through with it. I was hesitant at first because I had a bad experience with C1 a long time ago and ended up closing the last card I had. But seeing all the good reviews about the Venture X/Savor, and being the cheapest AF card with lounge access, I decided to give it a go again.

I received the card last week, and have since been unable to access my account. When trying to set up the venture X, it seems to be tied to all my old account info.

I called customer service to walk me through and update the info, and was told I had to wait 3 business days for the system to update. Fine.

After waiting the business days, this week when trying to login I’m still getting the same error that they cannot verify my number is correct, even tho all the info they have including this on the previous screen is up to date.

Speaking with tech support they now tell me they had to open a ticket and the turnaround time is 2 weeks to get this updated? How is that even an acceptable answer? Not to mention by that time the first payment will be coming due for the AF and am losing a month on the intro offer bonus.

Has anyone had this issue before and able to resolve it? I feel like the last few weeks troubleshooting with them have been going in circles and I am vividly remembering why I left last time.

At what point should I try to escalate this, and to who? If there’s anyone who experienced this or has some helpful info your input would be super appreciated. Thanks