Noise canceling on the XM five

I’ve had the Sony XM five for a while now, one of the main driving factors that brought me to buy these headphones was the alleged high-quality noise canceling I’ve had people even comparing them to the same tear as the Apple headphones. I got these headphones brand new. They’re not refurbished even came with the spatial audio subscription thing but the noise canceling just sucks. I don’t know what’s wrong. I know uses AI for noise canceling and it’s adaptive, but is there anything wrong with what I’m doing? Any advice please I really want a good noise canceling. I don’t know what’s happening. I feel just a bit deceived because when I have the headphones on, I can hear just about everything except for the humming of AC or just general natural sounds.