Inconsiderate customers

So I am a support from DD and recently received an issue from a dasher that he can’t mark the order delivered. I called the customer and after I asked her to confirm the order because the dasher is having trouble with the app, she dropped the call. She reported it never delivered.

I just want to let you all know that we can see proof if the order was delivered or not, it’s just due process to call you. And also, we can see from our end if you are refund/credit abuser. The lady’s account was tagged as refund/credit abuser so I still mark it as delivered.

Very inconsiderate people for other people trying to make a living. Seriously, why are they like that?