File a complaint with the BSP?

Hi, is it possible for me to file a complaint with the BSP regarding my Chinabank credit card delivery? Until now, despite my repeated follow-ups with their hotline, I still haven’t received the card and the status remains dispatched. Is it possible for this to be acted on quickly?

April 21 – Dispatched
May 5 – RTS (they said bad address)
May 6 – Requested redelivery
May 14 – Dispatched again
May 28 – This is already the 10th banking day since re-dispatch and I still haven’t received it. Q.C lang naman ako