Hindi naideliver card ko sa mailing address ko so I asked for a branch pick-up. Today, (without any notice na ready for pick-up na yung card) I tried to pick up ng card sa branch near me and yes, ready to pick up na.

Now, it took me 2 hours para maasikaso sa BPI just to pick up my card. I waited so long, the queue is so long and inabot ako ng dalawang oras para sa transaction na hindi tatagal ng 5-10 mins.

The inconvenience didn't stop there as when I try to activate my card or register it in the BPI app, I couldn't proceed. Prompt says I don't have mobile number registered in their records. I tried to register or do everything I could para lumusot but no luck.

I called the cs and she said na I need to update my records sa BRANCH mismo 😀. when I asked "sa branch talaga? hindi ba pwede i-online nalang?" branch lang daw yung kaya mag-update ng ganon kasi wala raw akong debit/account with them.

I decided to cancel/cut my card right there and then because I cant tolerate this bs process. 

they want me to go any branch near me JUST TO UPDATE MY MOBILE NUMBER, and who knows hanggang anong oras ako mabubulok sa branch nila? 😀 hindi ko naman naexperience 'to with my other cards (ub, ew) i dont understand their logic kasi ang inconvenient. 

Not to mention, it took me 30 mins to get hold of their agent. 2 hours of wait sa branch. Sobrang sayang sa oras. Do they think everyone can spend that much time with them?

Ganito ba sila talaga?

most inconvenient experience as someone new to BPI