For case managers, what is your workload like?

I’m a behavioral health case manager with an insurance company. It’s a remote position, which I’m grateful for, but I feel like I’m constantly playing catch up. I have a caseload of about 65 - 75 depending on the week. My other coworkers who’ve been there for years have a caseload of 90 - 100 so I’m nowhere as busy as them. There’s only so much I can do a day because it’s a call center type setting and we accept crisis calls from anyone who calls our main number. We also have high documentation expectations and notes have to be done in the moment and can’t be saved for later. For case managers, what’s your experience and workload like? It feels like being swamped is just a mainstay of social work but especially in this setting.