Macbook stuck in Recovery Mode, need help

So a bit of contex, this was originally a company laptop that was returned to the company, that my dad (owner) gave to me. Said he cant get it to unlock. Whatever Email and password we use is incorrect and changing and verifying the email/password seems impossible. We took it to the Apple Store, sent in all the necessary proof of purchase info, and apple emailed back saying that they cannot unlock/wipe it, and that all future requests linked to this serial number will be denied.

Its a 2023 M2 15”

Would appreciate help in anyway, or even just confirmation that this mac is forever soft locked because apple wont help out.

Thanks