Light Bicycle Issues
I ordered a pair of custom Airia 55s on March 17th and have the longest email thread with support now. It's becoming a bit concerning and making me want to cancel everything and buy from another brand.
Order of events....
After about a month (mid April) I noticed the order tracker went from QC back to the beginning stage, so I messaged support and they said the status tracker was not accurate for my order anymore and that they were in process of being built. I waited two weeks to reach out again and they said they were still being built. Two weeks later I messaged checking and they said there was a QC issue and if I would be fine with a heavier wheel. At this point, I wasted two weeks, they should have reached out to me to ask instead of the other way around... I said I don't care about 50 grams, I just want them. After some more back and forth they said the wheels would ship on May 25th, that did not happen and the order status doesn't even show past QC for either wheel. So I messaged early yesterday and am still waiting for a response. I feel like I would be more patient if I could trust the order tracker and let it do it's thing, but nothing has changed on it for well over a month now and support emails always take so long, it feels like I am being scammed at this point.
Has anyone had to wait almost 3 months for LB wheels to even ship? By the time these ship and get delivered it might be half a year...
Posted May 28, 2026, 5:08 PM UTC