just got scammed by FoodPanda, what should i do?

Hello everyone, I am writing as I recently got scammed by FoodPanda (with evidence), and would like to seek your support in resolving this situation.

Today, at 0241H, I placed an order with FoodPanda.

I was subsequently informed by the Delivery Rider “Rishi” that he is near the place of delivery, and would require the PIN code generated by FoodPanda to proceed with the delivery. This is my few times ordering with FoodPanda, and has never used the PIN code system before. I assumed this is perhaps the protocol and I provided the PIN to the rider. For a while, he continued to my location and eventually marked it as delivered. However, nothing was delivered.

I contacted FoodPanda support, and they said that they will not be able to support me in this case as they are not able to check the history between rider and myself, and that they will not be able to contact the rider due to system restrictions.

What should I do now?

TLDR: FP rider lied to me, and FP is refusing to investigate as they claimed that they are unable to contact the rider and photo evidence of delivery is optional so the case will be closed. They also offered a $1 SGD compensation.