AITAH for not doing more when someone in our AI Chatbot Discord said they wanted to kill themselves and should our admin have handled this differently?

This happened in a Discord server dedicated to AI and chatbot discussion. Around 500 members, all there to talk tech. No mental health focus whatsoever. Just nerds talking about the Chatbot Roleplaying AI.

Today one of our regular members out of nowhere, mid-conversation said they were struggling badly and thinking about ending their life.

What happened next split the entire server.

A handful of members immediately jumped in. They took it seriously, sent crisis hotline links, kept the person talking, and genuinely tried to help. Real human effort. Respect to them.

But another group pushed back hard. They said things like:

This is an AI server, not a suicide hotline.

We're not trained for this, we could make it worse.

There are proper places for this conversation this isn't it.

I didn't join this server to be someone's therapist.

Now the server is divided and honestly kind of toxic right now because of it.

Here's where the admin question comes in and why I'm posting this.

Our server admin did... nothing in the moment. No pinned message. No intervention. No post-incident guidelines. He later said he froze and didn't know what to do, and that he doesn't want the server to become a place where people feel they have to manage mental health crises.

After the incident, some members are demanding he:

• Pin a message making clear this is a tech-only space
• Add a rule that mental health crises should be redirected to professional resources immediately
• Create a private mod channel so future incidents are handled quietly without derailing the server

Other members are saying that kind of response is cold and signals to vulnerable people that they aren't welcome as full human beings just as tech users.

The core argument from the "wrong place" side:

Nobody signed up to be a crisis counselor. These are random internet strangers in a tech server. Untrained responses can genuinely make suicidal situations worse. There are professionals and hotlines exactly for this. Redirecting someone there is the responsible thing, not the cold thing.

The core argument from the "help them" side:

When a human being tells you they want to die, there is no "wrong place." You don't get to hide behind server rules when someone's life might be at stake. The admin's silence was a failure of basic leadership.

So Reddit AITA? Is the server? Is the admin?

1. Were the people who said "wrong server" being realistic or heartless?
2. Was the admin's inaction understandable or a failure?
3. What should a server admin do when this happens in a non-mental-health community?
4. Should online communities — even tech ones — have a written protocol for this?

I genuinely don't know who's right here. Both sides make points that I can't fully dismiss. But the server hasn't been the same since. Here the server link if you want to see whats going on. Genuinly curious what you guys think:
https://discord.gg/BMGnqyqPdQ