Trezor Safe 3 issue

I recently got a new phone and I’m trying to reconnect my Trezor to the app on the phone. Once I enter the pin, the screen on the Trezor goes black and I have to enter the pin again. The Trezor is connected to my computer, Trezor is updated on my computer, and the Trezor has the latest update.

Has anyone ever dealt with this issue? If so, how did you resolve it?