Pioneer insurance claim due to an accident

Hello everyone! Just wanted to ask if anyone here has experience filing an insurance claim with Pioneer Insurance.

I was involved in an accident recently where another vehicle accidentally bumped into my car. A police report was issued, and based on the investigation, the other vehicle was identified as the one that caused the collision. I have already contacted Pioneer and submitted all the required documents today.

For those who have gone through the claims process with Pioneer, how long did it take for your claim to be evaluated and approved? Were there any additional documents or steps that I should expect?

I would really appreciate any advice or sharing of experiences. Thank you!