QBO Support - Ridiculous
I migrated two companies over last night. Spent two hours on the line, because I kept having the wheel of death or QBDT was locking up.
Got the migration completed. My trial balance is off by a grand, it created a reconciliation discrepancy account and changed some of my expense accounts, as well as my accounts receivable.
I first had an appt at 8a today to have this resolved. They called hours after my appt when I was at work. I asked to call later today to get this taken care of, the email went unanswered.
I then called at 4.30p PST and was hung up on. I then called back and spoke to my original CSR and she hung up on me at 5.01p after speaking with me for a few mins
I am beyond sick of QBOs bullshit. I have had “backend” issues for months. Payroll disappearing from last year, the list goes on.
I have been made to look like a fool in front of my clients. I am PISSED
What number or email can I send this to for an actual complaint? I have never been able to get a discount out of them for wasting my time with support while they try to “sort backend issues”
Is it just time to switch? They don’t give a shit about their clients.
Posted Jun 3, 2026, 1:38 AM UTC